FAQ

Delivery times depend on the courier you choose and your destination.

Within Greece we ship via Speedex, ACS Courier, and BOX NOW.

• Speedex / ACS Courier: 2-5 business days
• BOX NOW: 1-2 business days (next-day for mainland Greece, up to 2 days for the islands)

To Cyprus we ship via ACS Courier (10-14 business days) and BOX NOW (3-4 business days).

To other EU destinations we ship via DHL Economy Select or DHL Express. Delivery time varies by service and destination — see the exact estimate at checkout.

Shipping costs depend on the delivery method you choose and your destination. Free shipping is available when your order exceeds a threshold that varies by courier and destination.

You'll see exact rates, free-shipping thresholds, and all available delivery methods at checkout based on your destination and cart total.

Available payment methods:

Card (credit or debit) via Stripe with secure TLS encryption. Apple Pay, Google Pay, Klarna, and PayPal are also supported where available on your device or account.

Bank transfer to Piraeus Bank. For orders from Greece, IRIS QR payment is also available. Details appear at checkout and are emailed to you after order completion.

Cash on Delivery (available in Greece only, with Speedex or ACS Courier). A small surcharge applies and is shown at checkout. We'll call you the next business day to confirm before shipping.

For international wire transfers, please select the "OUR" fee indication so both banks' charges are covered by the sender.

Reach us in whichever way suits you:

• Email: [email protected]
• Phone: +30 231 231 2380, Monday-Friday 09:00-17:00 and Saturday 10:00-14:00, Greece time
• Store: K. Karamanli 7, Giannitsa, 58100, Greece, Monday-Friday 09:00-17:00

If your message concerns an order, include its number so we can find it faster.

If you need to change or cancel an order, please contact us within 2 hours of placement. After this time, your order may already be in the packaging process.

You can email us at [email protected] with the subject "Order Cancellation/Modification" and your order details

Choose an amount on your loyalty dashboard to create your personal coupon:

• 100 points: €2.50 off
• 200 points: €5 off
• 400 points: €10 off
• 600 points: €15 off
• 1,000 points: €25 off

Each coupon can be used once and expires one calendar month after issue. Redemption cannot be reversed, so choose the amount you want to use on your next purchase.

Points are added when the corresponding eligible action is completed:

• Join: 50 welcome points.
• First order: another 50 points when it is delivered.
• Purchases: whole euros in the eligible subtotal are multiplied by your 1× to 3× tier rate when the order is delivered.
• Review: 50 points when published, plus another 50 if it includes at least one photo or video.
• Referral: 200 points when the new member's first order is delivered, for up to 20 rewarded referrals a year.
• Quizzes and polls: each active activity states its own reward before you take part.

Your balance and history are available on the loyalty dashboard.

There are four tiers, based on completed purchases from the previous 12 months:

• Note, no threshold: 1× points, 50 welcome points, and another 50 with your first delivered order.
• Chord, from €80: 1.5× points, a 15% lower free-shipping threshold for deliveries within Greece on eligible methods excluding DHL, and at least 1 extra sample when the order qualifies for samples.
• Composition, from €200: 2× points, a 35% lower free-shipping threshold for deliveries within Greece on eligible methods excluding DHL, and at least 2 extra samples when the order qualifies for samples.
• Symphony, from €450: 3× points, free shipping with no minimum for deliveries within Greece on eligible methods excluding DHL, and at least 3 extra samples when the order qualifies for samples.

The calculation is rolling: new purchases are added, while purchases older than 12 months stop counting. Samples come from the selection available at checkout, and benefits apply automatically when their conditions are met.

Creating an account gives you a 5% coupon for your first order. During registration, you can increase it:

• +5% when you opt into email updates, for 10% in total
• +5% when you opt into SMS and verify your mobile number, for up to 15% in total

These choices are made during registration, and the coupon is valid for one calendar month. Your new account also enrols you in YUMA's member programme, The Scent Journey, with 50 welcome points.

Review a product you have received and you will get a 10% coupon for your next order, valid for 60 days.

• Add a photo and the coupon becomes 15%.
• Add a video and the coupon becomes 15%.
• Add both photo and video to reach up to 20%.

Separately, The Scent Journey awards 50 points when the review is published and another 50 if it includes at least one photo or video. Including both does not double that point bonus. Media may be checked before publication, but this does not delay the coupon being issued.

Yes. On eligible products, the discount applies automatically when your cart includes the same scent across multiple units or formats:

• 2 products in the same scent: 5% off the eligible items
• 3 or more: 10% off the eligible items

For example, you can carry one scent from a Candle into a Reed Diffuser or Fabric Mist without entering a code. Sets, add-ons, and Sample Kits are excluded. It can be combined with a coupon only when that coupon's own terms allow it.

You can use one coupon per order. Enter its code in the coupon field at checkout. If you are signed in, your available personal coupons appear there so you can select one without remembering the code.

Each coupon may have its own conditions, including:

• an expiry date and usage limit
• a minimum spend or item count
• exclusion of products already on sale
• a percentage discount, fixed-value discount, or free shipping on eligible services

The exact terms are shown with the coupon. Applying a second code replaces the first.

Follow the instructions supplied with the Candle and these essential steps:

• Trim the wick to 0.5 cm before every burn.
• On the first burn, let the melt pool reach the vessel's edges.
• Do not exceed 4 hours per session, and stop using the Candle when 1-2 cm of wax remains at the base.
• Keep it upright on a stable, heat-resistant surface, away from draughts, heat sources, and flammable objects.
• Never leave it unattended, and keep it away from children and pets.
• Do not touch or move the vessel while the wax is liquid or hot, and never use water to extinguish it.

If the flame becomes unusually high or the vessel overheats, extinguish the Candle and let it cool before checking the wick.

Choose your sector and submit the online application. You do not need to commit to an order at the application stage. Once the account has been reviewed and approved, you gain access to the relevant B2B catalogue with selected products, category minimums, quantity-tiered pricing, and a quote-request flow.

• Hotels and hospitality
• Concept Stores
• Pharmacies
• Corporate Gifts
• Automotive professionals

To choose the right sector or discuss a partnership before applying, email [email protected] or call +30 231 231 2380.

There is no single percentage across the entire catalogue. Each approved account sees the terms relevant to its sector and category:

• Prices excluding VAT, with any applicable VAT shown on the invoice.
• A minimum quantity by category or product group.
• Quantity-tiered discounts that update as the cart changes.
• Current availability and the product range offered to that sector.

Submitting the cart creates a quote request, not a completed order. The sales team confirms availability, final terms, and payment method before the partnership proceeds. For clarification, email [email protected].