Terms and privacy

GENERAL

The use of the web pages and services provided to the visitor/user by the website yuma.gr, owned by "YUMA (Yuma)" hereinafter "the company", requires your unconditional agreement with the following terms of use, which apply to the entire content of this website. Therefore, the visitor/user must carefully read these terms before using the services of the website and if they do not agree, they must not use the services and content. The visitor/user is kindly requested to check the content of the terms of use for possible changes. Continued use of the yuma.gr website even after any changes means the unconditional acceptance of these terms by the visitor/user.

GENERAL TERMS

Our company's goal is to provide the best possible service to our customers. This online store (e-shop) enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases online.

INTELLECTUAL PROPERTY

Intellectual property rights and trademark

All design of the website pages, text, graphics, selection and settings thereof, constitute intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions. All rights reserved, every text or image or trademark is registered and used in this online store, with the permission of their respective owners.

PERSONAL DATA PROTECTION

You can see how we use your data in the Personal Data Protection Statement (Privacy Policy). The use of the web pages and services provided to the visitor/user by the website yuma.gr requires their unconditional agreement with the terms stated therein.

PERSONAL DATA PROTECTION STATEMENT

In order to carry out any transaction through our company's online store and place product orders, disclosure of certain personal information of the customer will be required. When placing an order, the full name, shipping address, billing address (if different from the shipping address), billing details (if invoice payment has been selected), a contact phone number, your email address and in cases where payment is made by credit card, the card number, expiration date and three-digit security code will be requested.

CAN MY DATA BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?

This data is processed by the company in compliance with the EU Data Protection Directive of 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) effective from May 25, 2018. For more details, we refer you to the Personal Data Protection Statement (Privacy Policy) of this website.
Credit card details are not stored on company storage media during the transaction.
Our company uses the information you provide during the electronic submission of the form in order to communicate with you regarding

the delivery of your order to your location
for confirmation and identification of the customer in every necessary case

Your registration of personal data means that you consent to this data being used by our company for the reasons stated in the Personal Data Protection Statement (Privacy Policy).

SECURITY

The TLS (Transport Layer Security) protocol is today the global standard on the internet for the authentication of websites to web users and for encrypting data between web users and web servers. An encrypted TLS communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transfer. Additionally, all information sent using the TLS protocol is protected by a mechanism that automatically verifies whether the data has been altered during transfer.
Finally, we remind you that credit card details are not stored on company storage media during the transaction. All transactions you make through yuma.gr are governed by International and European law, which regulates matters related to electronic commerce as well as the Consumer Protection Law (Law 2251/1994), which regulates matters related to distance sales.

MERCHANDISE, AVAILABILITY, AND CHARACTERISTICS

The products available for sale, their characteristics, prices and available stock can be found at the yuma.gr website and are accessible to all. Users can search for more information about each product by clicking on the product icon.
Our company guarantees timely notification of customers regarding product availability, but bears no responsibility for their availability.
Our company makes every possible effort daily to provide all required information for each product (technical characteristics, prices, etc.). However, to minimise potential errors, we recommend that before completing any purchase, you contact us in cases where prices or any other product characteristic appear unusual.
The prices listed in the relevant catalogs next to each product include the applicable VAT.
Our company reserves the right to adjust the prices of its online store without being obligated to inform the consumer public.

PRODUCT ORDERING AND CONSUMER PROTECTION

Orders through the yuma.gr online store constitute distance sales contracts, which are governed by the legislative framework of Law 2251/1994 (as currently in force) and the amendments referred to in Presidential Decree 131/2003 and Decision 31619 as well as the adaptation of Greek legislation to EU Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, regarding consumer rights, which was published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it came into force from 13/06/2014.
The user has the right to place a valid order through the online store, provided they are legally capable under the provisions of the Greek Civil Code (provided they have completed their eighteenth year of age and are not under judicial assistance regarding the conclusion of a sales contract). Orders may also be placed by legal representatives of legal entities. Our company reserves the right to claim the return from the guardian of any orders placed by legally incapable persons.

PLACING AN ORDER THROUGH THE ONLINE STORE

To place an order in our online store the following are required:

Completing the special form with the necessary details for the conclusion of the sales contract.
Unconditional acceptance of the terms of the sales contract and the terms of use, particularly the collection and, where required, the use of personal data.

On all pages of the yuma.gr online store and next to each product available for purchase, there is an add to cart button. Browse our online store and add the products you wish to purchase to your cart.
To continue shopping, select from the main categories the one containing the next item you are looking for and add it to your cart as well. When you have completed adding products, press the "Complete" button in the shopping cart. To place an order, you do not need to be a member of the yuma.gr online store.

Order Process

The order is completed in 5 steps:

Authentication (Option to log in, register or continue as a guest)
Billing and shipping address
Selection of shipping method
Selection of payment method
Confirmation and submission of the order

If any pending issue arises with your order, we will contact you using the details you have provided.
If you do not receive a relevant order confirmation email or notification from us by phone, it is your obligation to inform us without delay, as there may be an issue with the contact details you provided. Our company bears no responsibility if you have entered incorrect contact details resulting in the inability to communicate with you.

PAYMENT METHODS

Payment methods are explicitly stated on the order completion page.

In case of cash on delivery, a phone call will be made to confirm your order on the next business day between 11:00-13:00. After confirmation, we will proceed with processing and shipping.

RETURNS / EXCHANGES / CANCELLATIONS

Return Policy

The terms and conditions described in this policy apply to all products purchased in Greece & Cyprus through the yuma.gr online store.

To return a product, send us an email at [email protected] with your order number so we can provide you with the address details and more information about the return process.
Returns are NOT accepted on body-care products for hygiene reasons.
You can return or exchange products from your order within 14 days after their delivery. (Weekends and holidays are counted within the 14 days).
- In the case of replacement of a non-defective product, there is no additional shipping charge. The first replacement is always free and for subsequent ones a fair use policy applies, which will be examined on a case-by-case basis in agreement with the customer.
- In the case of returning a non-defective product and requesting a refund, shipping costs are borne by the customer. The refund amount is the order total minus the original shipping cost & the cost of returning the product back to us.
- In the case of returning a defective product through the company's fault (e.g. wrong or defective product), shipping costs are borne by our company.
Make sure all items are returned in their original packaging, carefully wrapped, clean and unused, intact and with all tags attached. All items must be in excellent condition. Returns that do not meet our policy will not be accepted.
To complete your return, a retail receipt is required.
Once we receive your package, we will inspect the product(s) and notify you about the refund within 7 days. The return is accepted only upon company approval and the money is credited to the original payment method.

Refund of returned product value

Provided you meet the return conditions, we will refund the amount corresponding to the value of the goods you are returning in the same way you made the original transaction unless you wish another return method for which you must notify us in writing.
The refund of returned products will be made as soon as possible. In any case, it will be made after you notify us in writing of your product return request and we accept the return, and provided the products have been delivered to the cooperating transport/courier company.
Exceptions from the right of withdrawal
The right of withdrawal does not apply to the following cases:

the supply of goods manufactured according to specifications you have set as a consumer or clearly personalized (Private Label Products)
the supply of goods which, after delivery, due to their nature, are inseparably mixed with other items

MISCELLANEOUS

Force Majeure: If due to force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products within the predetermined time, we will notify you by phone or email, so that you can inform us whether you wish, under these conditions, to complete your order. Our company bears no responsibility for any situation that is beyond its control and will do everything humanly possible for the best possible service to you.
In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the necessary details and send you the products you did not receive at no additional charge.
Amendment of these terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and provided a significant period has elapsed since the order was placed), please contact our company. For the best and fastest service, we would recommend you mention the special order code that was sent to the email address you provided when placing your order.

According to EU Directive 2013/11/EC, which was incorporated into Greek legislation with Joint Ministerial Decision 70330/2015 and Decision 31619 (Article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure throughout the European Union is provided. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, they can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.

Privacy Policy

Introduction and GDPR Compliance

The use of the web pages and services provided to the visitor/user by the website yuma.gr, owned by "YUMA" (hereinafter "the company"), requires your unconditional agreement with this Privacy Policy. Therefore, the visitor/user must carefully read the contents of this page. If they do not agree, they should leave the website and not use any of its services.

This privacy policy may change from time to time in accordance with legislation or industry developments. We recommend that you check this page regularly. Continued use of yuma.gr even after any changes to the Privacy Policy means unconditional acceptance of these terms.

Data Collection & Processing Purpose

We collect personal data for the smooth operation of the e-shop, the fulfillment of your orders and the improvement of your experience. We will never sell, rent or distribute your data.

1. Data you provide to us:

When ordering: Full name, shipping and billing addresses, phone, email for order fulfillment.
When creating an account: The above details, as well as a password for managing your account.
Via Facebook Login (optional): If you choose to log in via Facebook, we receive your public profile (name, email) to facilitate login.

2. Data collected automatically:

Technical Data: IP address, device type and browser, geographic location. This data is used for traffic analysis and security improvement.
Usage Data: Information about how you navigate the website, which pages you view and which actions you take, for the purpose of optimising the user experience.

Data Collection Purposes:

Order Fulfillment: Processing, shipping and invoicing of your purchases.
Customer Service: Communication with you regarding matters related to your order.
Service Improvement: Analysis of website usage to understand your needs and improve the platform.
Marketing and Advertising: Display of targeted advertisements on third-party platforms (see below).
Security and Technical Support: Error monitoring for the smooth operation of the website.

Third-Party Services & Cookies

We use third-party services for analysis, advertising and technical support. These services may use cookies and other tracking technologies.

Google Analytics: Collects anonymous traffic statistics (e.g. number of visitors, pages viewed) to help us understand how our website is used. We do not receive personally identifiable information.
Clarity (Microsoft): Anonymously records user interactions (clicks, scrolls) to identify usability issues and improve our page layout.
Sentry: An error tracking service that helps us identify and fix technical issues in the website code in real time, ensuring a smooth browsing experience.
Advertising Services (Google Ads, Facebook/Meta Ads, Pinterest Ads, TikTok Ads): We use tracking pixels from these platforms to measure the effectiveness of our advertising campaigns and show you relevant advertisements on these platforms based on your browsing on yuma.gr. You can manage your advertising preferences directly from your account settings on each platform.
Embedded Content (YouTube): Pages on our website may include embedded videos from YouTube. Viewing this content works as if you were visiting YouTube directly, which may collect its own data according to its own privacy policy.

Data Security and Retention

Your connection to the website is encrypted via the TLS (HTTPS) protocol. We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (e.g. for tax purposes).

Your Rights & Deletion Request

You have the right to access, correct, restrict the processing and delete your personal data.

Data Deletion Request: You can request the complete deletion of your personal data that we hold by sending an email to [email protected] with the subject "Data Deletion Request". We will verify your request and delete your data, subject to any legal obligations that require us to retain it (e.g. billing data).

Data Breaches

We will report any illegal breach of this website's database or the database of any third-party data processor to all directly affected parties as well as to the authorities within 72 hours of the breach, provided it is apparent that personal data stored in identifiable form has been stolen.